Customer Support Executive Jobs Opening in Tyre House at Sector 62, Noida, Noida
Job Description
Key Responsibilities:
1. Customer Interaction:
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Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, social media).
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Listen actively to customers to understand their issues or requests and provide accurate, valid, and complete information.
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Handle product or service complaints with empathy, patience, and efficiency.
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Guide customers on how to use products, place orders, or navigate online platforms or apps.
2. Issue Resolution:
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Identify customer problems, investigate root causes, and offer appropriate solutions or alternatives.
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Escalate complex or unresolved queries to the relevant department or supervisor as needed.
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Follow up with customers to ensure their issues are resolved and satisfaction levels are high.
3. CRM & Ticketing Systems:
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Log all customer interactions and updates in the company’s CRM or ticketing system (e.g., Zendesk, Freshdesk, Salesforce).
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Keep records of customer interactions, transactions, comments, and complaints.
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Ensure tickets are closed in a timely and professional manner with customer satisfaction in focus.
4. Product Knowledge:
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Maintain a thorough understanding of the company’s products, services, policies, and promotions.
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Stay updated with product changes, new features, or service enhancements to better support customers.
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Share customer feedback and suggestions with internal teams to help improve services and offerings.
5. Service Quality & Process Adherence:
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Meet or exceed performance targets such as average handling time (AHT), first call resolution (FCR), and customer satisfaction score (CSAT).
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Adhere to company policies, procedures, and code of conduct.
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Ensure all communication is aligned with the company’s tone and standards.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 18000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Noida 
Freshers 
Salary not disclosed 
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Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
1 to 2 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
Diploma, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi, Gurgaon, Noida
1 to 2 Years
Salary not disclosed
Diploma, BCA, BE/B.Tech, BSc, CS
Delhi, Noida
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Delhi, Gurgaon, Noida
Freshers
Salary not disclosed
Diploma, 12th Pass (HSE)
Delhi, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BCA, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
