Customer Support Executive Jobs Opening in Varite India Pvt. Ltd. at Bangalore-Others, Bangalore
Job Description
Overview
We are looking for a dedicated and customer-focused Customer Support Executive to join our team. As a key point of contact between the company and its clients, you will be responsible for providing timely, effective, and courteous support to resolve customer queries and ensure overall satisfaction.
The ideal candidate should have excellent communication skills, a problem-solving mindset, and a positive attitude. You will play a critical role in building customer loyalty, maintaining brand reputation, and contributing to business success by ensuring a smooth customer experience across all touchpoints.
Key Responsibilities
1. Customer Interaction & Query Resolution
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Handle inbound and outbound calls, emails, live chat, and social media queries from customers.
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Understand customer issues or concerns and provide accurate information and effective solutions.
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Ensure all customer interactions are handled professionally and empathetically.
2. Problem Solving & Escalation
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Resolve customer complaints and technical or service-related problems efficiently.
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Escalate complex or unresolved issues to relevant departments or senior team members as necessary.
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Follow up with customers to ensure their concerns are addressed and they are satisfied with the solution.
3. Order & Account Support
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Assist customers with product or service information, order tracking, cancellations, returns, and payments.
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Help customers update or access their account details as needed.
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Verify customer identity and maintain data privacy in all interactions.
4. System & Data Management
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Maintain detailed records of customer interactions using CRM or support software.
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Log issues, feedback, and actions taken accurately in the system.
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Generate reports on common queries, customer feedback, or complaints for team review.
5. Customer Relationship Building
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Build rapport with customers and foster trust through courteous and professional communication.
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Encourage repeat business and positive word-of-mouth by providing excellent service.
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Collect and report customer feedback to help improve products and services.
6. Knowledge Management & Self-Learning
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Stay updated on product features, company policies, and support procedures.
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Attend team meetings, product briefings, and training sessions.
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Contribute to the knowledge base and help improve support documentation.
Technical Skills
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Basic computer knowledge and ability to use email, MS Office, and internet applications.
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Familiarity with customer service tools or CRMs (e.g., Zendesk, Freshdesk, Salesforce, Zoho) is a plus.
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Typing speed of at least 25–30 WPM with accuracy (for chat/email support roles).
Soft Skills
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Excellent verbal and written communication in English / Hindi / Local Language.
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Active listening and empathy to understand customer needs.
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Politeness, patience, and conflict resolution skills.
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Time management and the ability to multitask effectively.
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Problem-solving attitude with a customer-first mindset.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Bangalore 
0 to 2 Years 
Salary not disclosed 
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BCA, MBA/PGDM, Other Graduate
Bangalore
Freshers
Salary not disclosed
BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
0 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
12th Pass (HSE)
Bangalore
0 to 1 Years
Salary not disclosed
BE/B.Tech
Bangalore
Freshers
Salary not disclosed
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Bangalore
0 to 3+ Years
Salary not disclosed
B.Com, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Bangalore
3 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BHM, BTTM
Bangalore
0 to 1 Years
Salary not disclosed
Diploma, BA, BBA/BBM, BCA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE) 
