Customer Support Executive Jobs Opening in Vattara Solutions Private Limited at Vellore

Customer Support Executive

Vattara Solutions Private Limited

0 Years

Not disclosed

Expired

Posted: 27 Mar 25

Job Description

Job Overview:

We are looking for a Customer Support Executive to guide and help customers of our digital application. You will be responsible for addressing user inquiries, troubleshooting technical issues, and providing guidance on how to use the platforms efficiently. Your goal is to ensure customer satisfaction and contribute to an excellent user experience.

Employment: Full time

Job Location: Vellore

Work Mode: Work From Office

Shift: 6 Working days with Rotational shifts.

Education: Any Degree

Job Description:

Customer Assistance: Respond to customer queries via chat, and phone regarding the listings, account management, application navigation, payments and search functions.

Issue Escalation: Collaborate with the team to escalate and resolve complex issues.

Feedback Collection: Gather customer feedback and report regarding issues or improvement suggestions to the product team.

Documentation: Maintain records of customer service KPI, interactions, common issues, and solutions in a database.

Proactive Outreach: Reach out to users to provide updates on new features, offers, and service changes.

Requirements:

Should possess basic computer knowledge like MS Word, Excel.

Must be good at typing and multitasking

Need good temperament for handling difficult customers

Good Interactive skills with good phone etiquette is a must.

Direct Walk-in:

Walk - in Time: 11 AM – 1 PM & 2 PM – 5 PM

Walk - in Date: Monday to Friday

Note: Bring you Resume, ID Proof (original and Xerox) , Educational & Transfer certificate (Mandatory)

Interested candidates share your resume to us

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.