Customer Support Executive Jobs Opening in VolkssKatt opcprivate limited at Sector 15, Gurgaon, Gurgaon

Customer Support Executive

VolkssKatt opcprivate limited

0 Years

Not disclosed

Expired

Posted: 21 Jan 23

Job Description

Designation: Customer Support Executive

Process: Voice Process
Department: Operations
Campaign Type: Domestic
Total Number of Openings: 80

Role & Responsibilities:
Candidate will be responsible to handle the queries and complaints raised by the customers.

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Analyzing customer needs and recommending products based on those needs.

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer

interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Skills Required:

Decent Communication skills required in English

The candidate should have customer handling skills

Qualification:

Graduate/Undergraduate both can apply

Male and female both can apply

Candidate should be comfortable working in night shifts

Freshers can also apply

For WFO:
6 Days working (with 1 rotational Week off)Work From Office - Gurgaon 9 hours of shift through the day (24*7)Days shifts for female candidates

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, 12th Pass (HSE), BSW
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 80 job openings for Customer Support Executive in our Organisation.