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Customer Support Executive Jobs Opening in VolkssKatt opcprivate limited at Sector 15, Gurgaon, Gurgaon

Customer Support Executive

VolkssKatt opcprivate limited
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Posted: 21 Jan 23

Job Description

Designation: Customer Support Executive
Process: Voice Process
Department: Operations
Campaign Type: Domestic
Total Number of Openings: 80
 
Role & Responsibilities:
Candidate will be responsible to handle the queries and complaints raised by the customers. 
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills Required:
Decent Communication skills required in English 
The candidate should have customer handling skills 

Qualification: 
Graduate/Undergraduate both can apply
Male and female both can apply
Candidate should be comfortable working in night shifts
Freshers can also apply 
 
For WFO:
6 Days working (with 1 rotational Week off)Work From Office - Gurgaon 9 hours of shift through the day (24*7)Days shifts for female candidates

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

  1. What are the job requirements to apply for this Customer Support Executive job position?
    • Ans: A candidate must have a minimum of fresher as an Customer Support Executive

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, 12th Pass (HSE), BSW

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Customer Support Executive is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Customer Support Executive position?
    • Ans: There are immediate 80 job openings for Customer Support Executive in our Organisation.

Job Particulars

Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1675117
Locality Address Sector 15, Gurgaon
Country India

About Company

VolkssKatt opcprivate limited
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