Customer Support Executive Job in Vyapar at HSR, Bangalore

• Attend incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

• Should be able to answer calls timely ensuring adherence to the process standards.

• Follow up customer calls made wherever is necessary

• Attend mandatory training sessions to stay updated on product or company policy changes

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Education and Experience 

• Min- 12th Pass

• Proficient in relevant computer applications

• Required language proficiency, especially Hindi and English.

Added advantage:

• Good Communication

Key Competencies and Skills

• Strong problem solving abilities on technical and accounting basics.

• Verbal and written communication skills

• Listening skills

• Problem analysis and problem solving

• Attention to detail

• Team work