Customer Support Executive Jobs Opening in Xpertifi at Malad West, Mumbai
Customer Support Executive
Xpertifi
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Posted: 14 Apr 26
Job Description
Associate - Voice
Your Role
• Join a growing team that works with US & UK-based telecom companies and take your first step into the corporate world.
• In this role, you’ll interact with international customers and help them with services like broadband, cable TV, and home security.
Your main goal will be to understand their needs and provide the right support.
• Handle inbound voice calls related to customer retention.
• Build rapport and maintain a positive customer experience.
• Meet or exceed retention targets and KPIs
• Accurately document customer interactions in CRM systems.
• Follow company policies, quality standards, and compliance guidelines.
• Understand customer concerns, complaints, or cancellation requests.
• Upsell or cross-sell products/services when appropriate.
• Don’t worry if you’re new, the Xpertifi team will guide you at every step. From the selection process to training, we’ll make sure you are confident and ready to perform from Day 1.
Who Can Apply?
• Fresh graduates or candidates with 0–3 years of experience.
• Basic understanding of lending concepts (EMI, interest, principal).
• Proficiency in MS Office tools (Excel for trackers, Word for reporting).
• Strong written communication skills for email-based coordination.
• Willingness to work in flexible shifts, including late-night hours.
• Engineering graduates (BE/B.Tech) are not eligible for this role
Benefits
• Competitive salary with performance-based incentives.
• Professional training and development programs.
Opportunities to grow in a global organization trusted by leading brandsMore information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2874622
Job Category MBA , BSc/BCA/BBM , Tech Support , Sales and Marketing
SkillsEnglish Speaking
Locality Address Malad West
State Maharashtra
Country India
About Company
XPERTIFI SKILLS TECH PVT. LTD.
Bridge the gap between education and employment for Indian youth and the supply-demand gap for organisations seeking industry-ready talent
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