Customer Support Executive Jobs Opening in Zanual Technologies Pvt Ltd at HSR, Bangalore
Job Description
Job Title: Customer Support Executive
Responsibilities:
1. Outbound Calls: - Make a minimum of 100 outbound calls per day to potential customers to promote our on-demand home services.
2. Customer Service Booking: - Handle incoming calls from customers, understand their service requirements, and book appointments for home services.
3. Product Knowledge: - Develop a comprehensive understanding of the services offered by Zanual.com to effectively communicate and promote them to potential customers.
4. Targets: - Achieve daily targets of a minimum of 100 outbound calls and successfully book 10-15 customer service appointments per day.
5. Follow-up: - Follow up with potential customers who have shown interest but have not yet booked a service.
6. Customer Query Resolution: - Address customer inquiries, provide information about services, and resolve any issues or concerns professionally and courteously
7. Data Entry: - Maintain accurate and up-to-date records of customer interactions, including details of inquiries, complaints, or comments.
8. Feedback Collection: - Gather customer feedback on services and communicate insights to the relevant teams for continuous improvement.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
Responsibilities:
1. Outbound Calls: - Make a minimum of 100 outbound calls per day to potential customers to promote our on-demand home services.
2. Customer Service Booking: - Handle incoming calls from customers, understand their service requirements, and book appointments for home services.
3. Product Knowledge: - Develop a comprehensive understanding of the services offered by Zanual.com to effectively communicate and promote them to potential customers.
4. Targets: - Achieve daily targets of a minimum of 100 outbound calls and successfully book 10-15 customer service appointments per day.
5. Follow-up: - Follow up with potential customers who have shown interest but have not yet booked a service.
6. Customer Query Resolution: - Address customer inquiries, provide information about services, and resolve any issues or concerns professionally and courteously
7. Data Entry: - Maintain accurate and up-to-date records of customer interactions, including details of inquiries, complaints, or comments.
8. Feedback Collection: - Gather customer feedback on services and communicate insights to the relevant teams for continuous improvement.
Requirements:
1. Excellent Communication Skills: - Fluent in English, Kannada, Hindi, and Telugu - Clear and effective verbal communication.
2. Sales Skills: - Proven experience in telesales or a similar role. - Ability to pitch services persuasively.
3. Customer Service Orientation: - Customer-centric mindset with a focus on providing excellent service.
4. Target-Driven: - Proven ability to meet and exceed sales targets.
5. Adaptability: - Ability to work in a fast-paced and dynamic environment
1. Excellent Communication Skills: - Fluent in English, Kannada, Hindi, and Telugu - Clear and effective verbal communication.
2. Sales Skills: - Proven experience in telesales or a similar role. - Ability to pitch services persuasively.
3. Customer Service Orientation: - Customer-centric mindset with a focus on providing excellent service.
4. Target-Driven: - Proven ability to meet and exceed sales targets.
5. Adaptability: - Ability to work in a fast-paced and dynamic environment
Experience: 6 months - 2 years
Salary:15-20k P/M
Job type : Full Time
Work Mode : On-site
Working Days: Mon-Sat
Working Hours: 9-6 PM
Location: HSR layout, Bangalore.
**Looking for Immediate joiners.
**Looking for Immediate joiners.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 2 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 2 job openings for Customer Support Executive in our Organisation.
Job Particulars
Who can apply Experienced (0.6 to 2 Years)
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2289245
Job Category Walkin , Tech Support
Locality Address HSR
State Karnataka
Country India
About Company
Zanual Technologies Private Limited is a dynamic startup aggregating on-demand home services in Bangalore, Mysore, Mumbai, Pune, and Hyderabad. We connect customers with reliable service providers, offering a range of services from home cleaning to vehicle maintenance through our platform Zanual.
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