Customer Support Executive Jobs - Tiruchirapalli - Firstsource Solutions Ltd | Freshersworld
Customer Support Executive
0 Years 
8000 - 10000 Monthly 
Job Description
- Answering incoming Customer Calls with a friendly and positive voice
- Listens, Questions and Analyses to determine underlying needs of customer concerns
- Patiently hears out the customers and tries to rectify customer concerns.
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction
- Interacts with Team Leaders, Assistant Operation Managers, Voice Coach, Process Trainers
- Escalates Customer Complaints to the concern
Job Particulars
About Company
An innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US,
Driven by the Right shore delivery model with 70% employees located onshore and 30% offshore, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications so as to ensure delivery excellence.
