Customer Support Executive - Night Shift Jobs Opening in OCTS INDIA at Sivaganga
Job Description
JOB DESCRIPTION
JOB RESPONSIBILITIES:
More information about this Customer Support Executive - Night Shift Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive - Night Shift job
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift. In this role, you will be responsible for providing exceptional customer service and assistance to our clients during nighttime hours. Your primary objective will be to address customer inquiries, resolve issues, and ensure overall customer satisfaction.
JOB RESPONSIBILITIES:
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.) during the night shift.
- Provide accurate and relevant information to customers regarding products, services, and company policies.
- Assist customers in troubleshooting technical issues and provide step-by-step instructions when needed.
- Identify and escalate complex or unresolved issues to the appropriate departments or senior staff for further assistance.
- Maintain detailed and accurate records of customer interactions and transactions using the company's customer support software or CRM system.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the resolution.
- Stay up-to-date with product knowledge, company updates, and industry trends to provide accurate and current information to customers.
- Adhere to company policies and procedures, including privacy and security guidelines, while handling customer information.
- Meet or exceed the company's key performance indicators (KPIs) and customer service targets.
- Previous experience in customer support or a related role is preferred.
- Excellent verbal and written communication skills.
- Ability to work independently and efficiently during night hours.
- Strong problem-solving and multitasking abilities.
- Patience, empathy, and a customer-centric approach.
- Familiarity with customer support software or CRM systems is a plus.
- Basic technical knowledge to handle general customer inquiries.
- Flexibility to adapt to changing schedules and work demands.
- High level of professionalism and integrity in dealing with confidential customer information.
- Fluency in English (additional language proficiency is a bonus).
- Yearly Bonus & Increment
- Night Shift Allowance
- Sick days off
- ESI & EPF benefits
More information about this Customer Support Executive - Night Shift Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive - Night Shift job
- What are the job requirements to apply for this Customer Support Executive - Night Shift job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive - Night Shift
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, M.Com, MA, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, MSc
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Executive - Night Shift is a Full Time in Sivaganga.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive - Night Shift is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive - Night Shift position?
- Ans: There are immediate 1 job openings for Customer Support Executive - Night Shift in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2684675
Job Category Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Our company Overseas Cyber Technical Services Pvt. Ltd. (OCTS) is the largest IT/Software company in Karaikudi. We mark ourselves as the rapidly growing next gen tech company to provide world class IT services to various clients across the globe. Our company runs on 4H Core Values namely HONESTY, HUMILITY, HARD WORK & HAPPINESS. This is a digital era, any kind of business requires to mark their presence on the internet. Being a forefront IT service provider, we create highly equipped softwares, websites, digital marketing plans, etc according to the needs of the client to mark them digitally and grow their business.
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