Customer Support Executive / Telecaller Jobs Opening in INNOVA ESI at Sector 62, Noida, Noida
Customer Support Executive / Telecaller
Job Description
We are looking for a Customer Support Executive / Telecaller to handle inbound and outbound calls. The ideal candidate will be responsible for addressing customer queries, providing product/service information, and resolving customer issues efficiently.
This role demands excellent communication skills, a pleasant tone, patience, and the ability to handle a high volume of inbound and outbound calls. The ideal candidate must be eager to help people, maintain professionalism, and keep accurate call records.
Key Responsibilities:
1. Customer Interaction
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Make outbound calls to prospective or existing customers to promote services, gather feedback, or follow up on previous conversations
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Answer inbound customer calls professionally, resolve queries, and offer guidance on products/services
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Respond promptly to customer needs and provide accurate, valid, and complete information
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Maintain a positive and empathetic attitude toward customers at all times
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Listen actively to customer concerns and escalate unresolved issues to the appropriate department if needed
2. Sales & Lead Generation
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Reach out to leads generated through campaigns or marketing activities
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Explain product or service features, benefits, pricing, and usage
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Convince and convert inquiries into confirmed leads or sales when necessary
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Follow scripts when handling calls, but be flexible in tone and approach based on customer reactions
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Meet daily or weekly sales/communication targets assigned by the supervisor
3. Data Entry & Record Keeping
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Maintain accurate records of customer interactions, transactions, feedback, and complaints
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Update CRM or internal systems with details of calls, leads, resolutions, and follow-ups
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Prepare call summary reports and contribute to improving call quality and processes
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Flag any recurring issues or patterns to the management team for further action
4. Product/Service Knowledge
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Stay updated on company offerings, updates, changes in policy, or procedures
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Understand product features well enough to assist customers or troubleshoot basic problems
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Participate in regular training or upskilling sessions related to new products, call techniques, or compliance
Key Skills:
Communication & Soft Skills:
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Strong verbal communication skills in English and at least one regional language
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Clear, polite, and professional tone
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Active listening, patience, and ability to handle difficult conversations
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Strong interpersonal skills and emotional intelligence
Technical Skills:
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Basic computer knowledge (MS Office, Excel, Google Sheets)
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Familiarity with CRM software or call center tools (preferred)
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Ability to type and talk simultaneously for efficient call handling
Other Competencies:
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Self-motivated and goal-oriented
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Ability to work independently and in a team
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Willingness to take initiative and go the extra mile to ensure customer satisfaction
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Time management and multitasking under pressure
More information about this Customer Support Executive / Telecaller Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive / Telecaller job
- What are the job requirements to apply for this Customer Support Executive / Telecaller job position?
- Ans: A candidate must have a minimum of 06 Months to 2 year experience as an Customer Support Executive / Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive / Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive / Telecaller position?
- Ans: There are immediate 1 job openings for Customer Support Executive / Telecaller in our Organisation.
