Customer Support Executive - Voice And Non-Voice - Chat And Email Jobs Opening in Ravin software solution at Begumpet, Hyderabad
Customer Support Executive - Voice and Non-Voice - Chat and Email
Job Description
We Are Hiring !!
Process : Voice and Non voice process ( customer support chat and email )
Work Location : Hyderabad
Freshers : 10+2 , Graduates.
Experience : Min 1 + yrs into chat and email , voice etc.
Languages : Hindi + English is Mandatory
Benefits : 2 way cab is provided
If Interested Can share the resume to us
Job Summary:
We are looking for a dynamic and customer-centric Customer Support Executive to handle both voice (inbound/outbound calls) and non-voice (email & chat) customer interactions. The ideal candidate will assist customers by resolving product or service-related queries, ensuring excellent service delivery, and maintaining high customer satisfaction.
This is a dual-channel support role, requiring the ability to speak clearly on calls, and write professionally in email and chat formats. Candidates must be adaptable, proactive, and capable of working in a fast-paced environment.
Key Responsibilities:
1. Voice Process – Inbound & Outbound Calls
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Handle incoming customer calls regarding product issues, billing, returns, troubleshooting, or general inquiries.
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Make outbound calls for follow-up, order confirmation, feedback collection, or issue resolution.
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Maintain a professional and courteous tone while speaking to customers.
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Adhere to call scripts, guidelines, and call quality standards set by the company.
2. Non-Voice Process – Email & Chat Support
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Respond to customer queries through live chat or email with prompt, accurate, and clear communication.
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Resolve issues related to orders, accounts, technical errors, payment issues, cancellations, or delivery concerns.
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Use pre-approved templates and customize responses as required to suit the context of the customer’s message.
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Maintain proper etiquette and tone in all written communication, ensuring professional language at all times.
3. Customer Interaction & Problem Solving
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Understand customer concerns and provide appropriate solutions within defined TAT (Turn Around Time).
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Escalate unresolved or complex issues to senior support agents or team leads.
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Document all customer interactions in the CRM system accurately.
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Follow up with customers until the query is fully resolved and satisfaction is achieved.
4. Process Adherence & Reporting
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Meet daily targets in terms of number of calls handled, emails resolved, chats responded to, and resolution rates.
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Maintain internal service levels (SLAs) and ensure zero data breaches or compliance issues.
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Share end-of-day (EOD) reports with supervisors on handled cases and unresolved tickets.
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Participate in team meetings, feedback sessions, and training programs regularly.
More information about this Customer Support Executive - Voice and Non-Voice - Chat and Email Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive - Voice and Non-Voice - Chat and Email job
- What are the job requirements to apply for this Customer Support Executive - Voice and Non-Voice - Chat and Email job position?
- Ans: A candidate must have a minimum of 1.5 to 3+ year experience as an Customer Support Executive - Voice and Non-Voice - Chat and Email
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BE/B.Tech, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive - Voice and Non-Voice - Chat and Email is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive - Voice and Non-Voice - Chat and Email position?
- Ans: There are immediate 1 job openings for Customer Support Executive - Voice and Non-Voice - Chat and Email in our Organisation.
