Customer Support Executive : Voice Jobs in Hyderabad - HGS
Customer Support Executive Voice
HGS
0 to 1 Years
Not disclosed
Certificate Course (ITI), Diploma, 12th Pass (HSE), Any Graduate
Expired
Posted: 05 Dec 19
Job Description
Customer Support Executive : Voice
Job Code : HGS/135
Location: Bangalore, Hyderabad
Position Summary:
- Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
- Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
- Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience.
- The ability to cross-sell products is also essential.
- Demonstrated success in sales and customer service is required
Roles and Responsibilities:
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience:
- Under Graduates/Graduates (Non B.E, B.Tech)
- Fresher/0-12 Months
Desired Skills and Abilities:
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
- Good understanding about ISP.
Criteria:
- Willing to work in Rotational shifts
- 5 days work/2 rotational weekly offs
- Transport facility provided
Job Particulars
Education Certificate Course (ITI), Diploma, 12th Pass (HSE), Any Graduate
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id776669
Job Category Diploma , 1 to 3 Yr Exp , Tech Support
Locality Address
State Telangana
Country India
About Company
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
Jobs By Location
Hyderabad
Noida
Kolkata
Chennai
Pune
Bangalore
Delhi
Mumbai
Gurgaon
Ahmedabad
Others also searched for
Job & career videos Subscribe