Customer Support German/French C1 Jobs Opening in Talentpull at HSR, Bangalore
Job Description
· Should be a Graduate – B.E/B.Tech/BCA/B.SC IT
· Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
· Experience working in a fast-paced technical support or customer service position.
· Strong verbal and written communications skills.
· Proficient in GERMAN/DUTCH/FRECNH - C1 Certification required.
· Computer literate (PC skills essential, Mac OS desirable)
· General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.
Key Responsibilities:
1. Multilingual Customer Support:
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Deliver high-quality customer service in German or French, both spoken and written.
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Respond to customer queries via email, chat, or phone, ensuring clarity, professionalism, and empathy.
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Assist customers with order tracking, account queries, product troubleshooting, and general information.
2. Issue Resolution & Follow-up:
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Investigate and resolve issues including delivery problems, returns, billing discrepancies, product usage, or technical errors.
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Escalate unresolved or complex issues to the appropriate internal teams and ensure timely follow-up.
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Take ownership of customer concerns and drive them toward resolution.
3. Documentation & Ticket Management:
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Log interactions accurately using internal systems (e.g., Zendesk, Salesforce, Freshdesk, or similar CRM tools).
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Update case notes, maintain logs, and track ticket resolution within agreed SLAs.
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Tag and classify tickets for analytics and reporting purposes.
4. Product & Process Knowledge:
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Maintain updated knowledge of the company’s products, services, systems, and procedures.
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Provide accurate and up-to-date information to customers, including FAQs, policies, or new features.
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Collaborate with other teams (sales, tech support, logistics, etc.) for knowledge sharing and issue resolution.
5. Quality and Service Excellence:
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Adhere to KPIs such as first response time, resolution time, CSAT (Customer Satisfaction Score), and ticket volume targets.
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Consistently aim for first-contact resolution (FCR) and customer retention.
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Contribute to improving support processes by sharing customer feedback and insights.
More information about this Customer Support German/French C1 Job
Please go through the below FAQs to get all answers related to the given Customer Support German/French C1 job
- What are the job requirements to apply for this Customer Support German/French C1 job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an Customer Support German/French C1
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 60000 and 200000 Monthly. The Salary will depend on the interview. This Customer Support German/French C1 is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support German/French C1 is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support German/French C1 position?
- Ans: There are immediate 1 job openings for Customer Support German/French C1 in our Organisation.
Job Particulars
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