Customer Support International Voice Process Jobs Opening in Accentrix Solution at Electronic City, Bangalore
Job Description
Key Responsibilities:
1. Customer Interaction:
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Inbound and Outbound Calls: Handle both inbound and outbound calls from international customers, providing solutions to their queries, concerns, or issues.
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Resolving Issues: Identify the customer’s concern or problem and offer solutions or escalate to higher authorities if needed.
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Product/Service Explanation: Provide detailed information about products, services, policies, and procedures to customers.
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Complaint Handling: Address customer complaints and work towards quick resolution to maintain customer satisfaction.
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Customer Education: Help customers understand and navigate the company’s products or services by answering questions and guiding them through processes.
2. Documentation and Reporting:
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Call Logging: Maintain accurate records of customer interactions, transactions, comments, and complaints in the system.
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Case Resolution: Document all issues, resolutions, and any follow-up action required to ensure comprehensive case management.
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Daily Reports: Provide daily or weekly reports regarding the volume of calls, types of issues, resolutions, and customer feedback.
3. Quality Control:
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Ensure Quality Standards: Adhere to established service level agreements (SLAs) and quality standards set by the company.
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Maintain Professionalism: Ensure all interactions are conducted with respect, clarity, and a customer-focused attitude.
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Follow Up: Proactively follow up with customers to ensure their issues have been resolved to their satisfaction.
4. Team Collaboration:
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Collaboration with Other Teams: Work closely with other team members and departments (e.g., technical support, sales, or billing) to provide a seamless customer experience.
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Knowledge Sharing: Share insights and information with colleagues to help resolve common customer queries and improve service quality.
5. Sales Support (if applicable):
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Up-selling/Cross-selling: In some cases, the role may involve promoting additional products or services to customers based on their needs.
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Promotions and Offers: Inform customers about ongoing offers or new products to generate interest and potentially increase sales.
6. Handling Escalations:
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Escalation of Issues: If needed, escalate unresolved issues or dissatisfied customers to the appropriate higher authority or manager.
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Problem Resolution: Resolve escalated issues effectively by ensuring the customer’s concern is properly handled and follow-up is done.
More information about this Customer Support International Voice Process Job
Please go through the below FAQs to get all answers related to the given Customer Support International Voice Process job
- What are the job requirements to apply for this Customer Support International Voice Process job position?
- Ans: A candidate must have a minimum of 0 to 2.5 year experience as an Customer Support International Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 30000 and 45000 Monthly. The Salary will depend on the interview. This Customer Support International Voice Process is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support International Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support International Voice Process position?
- Ans: There are immediate 1 job openings for Customer Support International Voice Process in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc, CS
Bangalore
2.5 to 3+ Years
Salary not disclosed
BCA, BE/B.Tech, BSc, CS
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
0.6 to 1 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, BBS
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
0 to 3 Years
Salary not disclosed
B.Com, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc 
