Customer Support
Innobits Solutions
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 12 Jul 21
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Helping customers maximize the value of the product with absolute knowledge of the product
2. Working on high levels of quality customer engagement, ensuring they reach success as soon as possible
3. Growing the community of customers
4. Identifying opportunities for growth by relaying information back to the sales team
5. Responding to support queries, provide answers, and be the go-to guide
6. Engaging in the management of CRM and other platforms related to delivering customer success
7. Owning the overall relationship with our customer base, which includes: initial onboarding and training, increasing product adoption, ensuring retention, and ongoing customer satisfaction
8. Working on being the customer's first point of contact (you are their advocate and champion and work directly with our product team to help improve the product)
9. Helping monitor customer health through available metrics and assessment and carrying out follow-up actions as necessary
10. Ensuring adherence to company policies and procedures
11. Ensuring timely reporting of activities and results
1. Helping customers maximize the value of the product with absolute knowledge of the product
2. Working on high levels of quality customer engagement, ensuring they reach success as soon as possible
3. Growing the community of customers
4. Identifying opportunities for growth by relaying information back to the sales team
5. Responding to support queries, provide answers, and be the go-to guide
6. Engaging in the management of CRM and other platforms related to delivering customer success
7. Owning the overall relationship with our customer base, which includes: initial onboarding and training, increasing product adoption, ensuring retention, and ongoing customer satisfaction
8. Working on being the customer's first point of contact (you are their advocate and champion and work directly with our product team to help improve the product)
9. Helping monitor customer health through available metrics and assessment and carrying out follow-up actions as necessary
10. Ensuring adherence to company policies and procedures
11. Ensuring timely reporting of activities and results
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 23rd Feb'21 and 30th Mar'21
3. are available for duration of 1 month
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Should have excellent communication skills and demonstrated interpersonal skills
2. Should be meticulous, multi-tasker, and work in a calm and level-headed manner
3. Should have a working knowledge of CRM tools
Perks
Number of openings
15
Certificate: Will be provided at the end of the Internship
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type0
Job Id1252822
Job Category Internship , Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
About Innobits Solutions
Innobits is a startup factory based in Bengaluru, India, and Austin, USA. We build products that uniquely solve problems with turnkey, simple, low-cost, and easy-to-use innovative technology. We are forming young, dynamic, passionate, and talented teams that can help solve complex problems that change the way technology touches our lives. Whether that be making products, business development, creative writing, marketing, or data science, we are always looking to add to our brightest team. We are working on revolutionizing how we consume information the fastest way with fresh thinking.
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