Customer Support Jobs in Indore - MMF Infotech Technologies Private Limited

Customer Support

MMF Infotech Technologies Private Limited

0 Years

Not disclosed

Expired

Posted: 11 Jan 22

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Answering calls and providing information about products and services, taking input of issues and their redressal thereof
2. Keeping records of customer interactions, processing customer accounts, and filing documents
3. Communicating with customers electronically and taking follow-up of the procedures
4. Handling customer queries regarding various products
5. Identifying and assessing customer needs to achieve satisfaction
6. Exhibiting patience in order to resolve queries in a timely manner
7. Working on the escalation of unresolved issues to the appropriate internal teams
8. Documenting knowledge in the form of a solution article
9. Responding to customer queries in a timely and accurate way, via
10. phone, email, or chat
11. Handling tough cases patiently
12. Taking a deep dive into product key features and having keen insight/knowledge about the product

Skill(s) required

MS-Word

MS-Excel

English Proficiency (Spoken)

English Proficiency (Written)

Who can apply

Only those candidates can apply who:

are available for full time (in-office) internship

are from Indore

have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Perks