Customer Support Jobs Opening in Allsec technologies at Shanti Nagar, Bangalore

Customer Support

Allsec technologies

0 Years

15000 - 18000 Monthly

Expired

Posted: 15 Apr 24

Job Description

Customer Support Role : Qualifications and Skills

• Excellent verbal and written communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi)

• Strong problem-solving and decision-making abilities

• Ability to multitask and work under pressure

• Good organizational and time management skills

• Customer-oriented mindset and a passion for delivering exceptional service

• Basic computer skills and familiarity with CRM software

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email, or chat.

Identify customer needs and help customers use specific features.

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

If unable to resolve the issue directly, then route customers to the appropriate personnel for assistance.

Analyze and report product malfunctions.

Convert potential customers by answering product and service questions.

Monitor customer complaints on social media and reach out to assist.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Update internal databases with information about technical concerns and useful discussions with customers.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback, conduct customer surveys and share insights with the Product, Sales, and Marketing teams.

Maintain financial accounts by processing customer adjustments.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Maintain weekly reports on customer inquiries, responses, and feedback to develop customer service analytics and trends.

Assist in training peers on improving customer support service.

More information about this Customer Support Job

Please go through the below FAQs to get all answers related to the given Customer Support job

What are the job requirements to apply for this Customer Support job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, Other Graduate
What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 18000 Monthly. The Salary will depend on the interview. This Customer Support is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support position?
- Ans: There are immediate 1 job openings for Customer Support in our Organisation.