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Customer Support Jobs Opening in Black And White Business Solutions at Banashankari, Bannerghatta Road, HBR Layout, Bangalore

featured-job FEATURED JOB

Customer Support

Black And White Business Solutions
experience-icon 1 Years
salary-icon Not disclosed
Expired

Posted: 01 Oct 22

Job Description

Designation: Customer Support 

Skills Required :


Should be flexible with rotational ShiftsUnder Graduates / Graduates in any specialization

Minimum 1YEAR of Voice or ( International Customer Support / Technical Support )

Roles and responsibilities :


Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call. Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls. Unearth the root- causes of problems, and possible solutions and provide actionable insight for performance improvements. Establish a process involving sales TL to disseminate the information to ensure improvements and provide feedback to the leadership on agents' skills and work approaches.
Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
Articulate operational issues and trends to management Identify areas of improvement in associates' performance through trending and analysis.

Desired Candidate Profile 

* Possess good analytical skills - detail oriented
* Possess good communication skills, both oral and written
* Have a good attitude - should be committed to the work.
* Any graduates can appear
* Should be flexible with rotational shift.
More information about this Customer Support Job

Please go through the below FAQs to get all answers related to the given Customer Support job

  1. What are the job requirements to apply for this Customer Support job position?
    • Ans: A candidate must have a minimum of 1 year experience as an Customer Support

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, 12th Pass (HSE)

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Customer Support is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Customer Support position?
    • Ans: There are immediate 1 job openings for Customer Support in our Organisation.

Job Particulars

Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1589405
Job Category Tech Support
Locality Address Banashankari , Bannerghatta Road , HBR Layout , HSR , International Airport
Country India

About Company

Black And White Business Solutions
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