Customer Support Jobs Opening in Black And White Business Solutions at Indiranagar, Marathahalli, Nagawara, Bangalore
Job Description
Greetings From Black and White Business Solutions Bangalores Leading BPO Recruitment Firm.
More information about this Customer Support Job
Please go through the below FAQs to get all answers related to the given Customer Support job
Urgent Hiring for Customer Support in International BPO Voice Process
Responsibilities:
Handling the customers inquiry and coordination with Sales.
Handling the customers inquiry and coordination with Sales.
Handling calls, collecting and updating the database.
Follow-up with customers & managing database of leads allocation
Improvement and quality assurance programs
Help in customer resolving their banking related queries.
Handling the customers calls on telecom related queries.
Trouble Shoot Technical Queries for various clients through voice, chat and email.
Help in customer resolving their banking related queries.
Handling the customers calls on telecom related queries.
Trouble Shoot Technical Queries for various clients through voice, chat and email.
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Salary :
Fresher - up to 16-20k
Experience - up to 22-30k
Fresher - up to 16-20k
Experience - up to 22-30k
Shift :US/UK Should be flexible with rotational Shift
Qualification:
10th, 12th, Graduate
10th, 12th, Graduate
Industry: BPO customer service ITES, BPO, KPO, LPO.
Required Experience:
Fresher/1 Year experience in International Call center
Fresher/1 Year experience in International Call center
Rounds of interview:
HR round
Versant
Operation Round
HR round
Versant
Operation Round
More information about this Customer Support Job
Please go through the below FAQs to get all answers related to the given Customer Support job
- What are the job requirements to apply for this Customer Support job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM
- What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 30000 Monthly. The Salary will depend on the interview. This Customer Support is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support position?
- Ans: There are immediate 1 job openings for Customer Support in our Organisation.
Job Particulars
Education B.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM(Banking & Finance, Banking & Insurance & Finance)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1674048
Job Category Tech Support
Locality Address Indiranagar , Marathahalli , Nagawara , Whitefield
State Karnataka
Country India
About Company
Black And White Business Solutions
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