Customer Support Jobs Opening in Hosanna Tours and Travels at Avinashi Road, Ganapathy, Peelamedu, Coimbatore
Customer Support
Job Description
Key Responsibilities
1. Customer Interaction and Support
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Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.
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Provide accurate information regarding products, services, pricing, and company policies.
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Assist customers in navigating company websites, apps, portals, or service platforms.
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Guide customers through troubleshooting steps for any product or service-related issues.
2. Complaint Handling and Issue Resolution
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Address and resolve customer complaints efficiently while maintaining a calm and courteous attitude.
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Investigate and analyze the root cause of customer issues.
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Coordinate with other departments such as technical support, logistics, sales, or billing to resolve complex queries.
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Follow up with customers to ensure their issues are resolved to their satisfaction.
3. Order and Account Management
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Help customers with order placement, cancellations, changes, or tracking deliveries.
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Assist in processing returns, refunds, or exchanges in accordance with company policies.
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Update customer account details and maintain accurate records of interactions and transactions.
4. Product Knowledge and Guidance
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Develop in-depth knowledge of the company’s products and services to offer tailored support.
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Educate customers on how to use products or services effectively.
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Keep up-to-date with changes in features, upgrades, or new offerings.
5. Customer Feedback and Reporting
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Record and track customer complaints, suggestions, and feedback.
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Report recurring issues to supervisors or the quality assurance team for further analysis.
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Participate in customer satisfaction surveys or feedback campaigns.
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Contribute ideas to improve customer service processes and product offerings.
6. Data Entry and Documentation
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Maintain and update the customer support database and CRM system with accurate records.
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Log all customer interactions, case resolutions, and relevant notes for future reference.
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Prepare reports on daily activities, customer trends, and support metrics when required.
7. Team Collaboration
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Collaborate with colleagues and supervisors to share knowledge and provide consistent service.
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Attend training sessions, team meetings, and workshops to enhance skills and product knowledge.
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Support other team members during high-volume periods or when resolving difficult issues.
More information about this Customer Support Job
Please go through the below FAQs to get all answers related to the given Customer Support job
- What are the job requirements to apply for this Customer Support job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support position?
- Ans: There are immediate 1 job openings for Customer Support in our Organisation.
Job Particulars
About Company
Coimbatore 
Freshers 
Salary not disclosed 
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