Customer Support Officer Jobs Opening in Murata Electronics India Pvt. LTD. at MG Road, Bangalore

Functional Relationships     

• Mission is to correspond to the customer inquiry(delivery, RFQ etc). Account Receivable collection support, stock management, shipping process handling.
• By communicating/sharing information with sales members
• Managing quantitative data (forecast checking, stock level monitoring) to with information provided by the customer and China team.
• Collaborating with several overseas factory, China Key Account Management team. Candidate is required to share information properly.

Operation detail

• ERP system (USSO/GSS) Operation – Inquiry, Maintenance and Usage – CCF; X-Ref; Article Master; Article Supplier Master; Price File / Price Zone;

Sales Order Handling – Order Entry/Input; Order Amendment/ Backlog Changes; Sales Order/Backlog Inquiries; Schedule Expedition; Order Cancellation.

Shipment Handling – Stock Allocation / Reallocation; Pick note;

Stock Handling – Stock Movement;

Quotation Handling – Murata Part No Conversion; Price Draft; Check TP/FP; Check PPT; Create Quotation.

Global Sample Request.

Key Duties & Responsibilities

• Candidate should be able to collect basic information (customer organization/role, demand info,  project schedule etc.) from customers and Murata internal organizations/persons.
• By listening to needs of customers and understanding it, to optimize the current service and operation in order to reduce error and workload.
• Candidate need to understand customer production plan/demand and correctly update it to system.
• Candidate need to recognize Murata internal SCM(from factory to the customer place)

ABILITY/COMPETENCY REQUIRED/ATTITUDE

• Educational Back ground – Any Under / Post Graduate/ Engineering
• Preferable 3 years relevant experience in either one of MNC/electronics manufacturers/Electronic Distributor
• Good analytical, report making, task management skills.
• Listening skill to acknowledge/understand opponent speaking
• Effective Communication (Brief & conclusion)
• Microsoft Office skills: Excel (Pivot, Formula etc.) and PowerPoint.
• Team player with positive attitude and self-motivated.
• Good attitude must be required like honest, balanced between humble/confident, proactive, curiosity, sense of advancement.
• Microsoft(Esp Excel), Communication Skill, Figure / Mathematical management, Logical Thinking, Fact(Data) based thinking
• Process improvement (involve Issue finding/Analyze/Negotiation)

Desirable ability

• To study market information/trend which our clients are focusing on in order to make suitable proposals.
• To have capability to review/analyze result/facts in order to make better idea to take actions.

1. What are the job requirements to apply for this Customer Support Officer job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Support Officer


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BE/B.Tech, MBA/PGDM, BSc
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Support Officer is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Support Officer position?
   
   • Ans: There are immediate 1 job openings for Customer Support Officer in our Organisation.