Customer Support Officer Jobs Opening in Sigility at Bommanahalli, Bangalore
Customer Support Officer
Sigility
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Posted: 25 Apr 25
Job Description
- Industry : Health care
- Location: Bommanahalli, Bangalore
- Shift: US Shift (10pm-6am)
- Monday to Friday working ( Saturday and Sunday)is fixed off
- Experience Salary: ₹32,500/month + 6,000 Allowances
- Freshers Salary:
- ₹21,500 and 24,000 ctc
- Benefits: Performance-based benefits, 2-way cab facility
Requirements:
- Excellent communication skills in English
- Knowledge about health care industry is a plus
- Problem solving skills
More information about this Customer Support Officer Job
Please go through the below FAQs to get all answers related to the given Customer Support Officer job
- Location: Bommanahalli, Bangalore
- Shift: US Shift (10pm-6am)
- Monday to Friday working ( Saturday and Sunday)is fixed off
- Experience Salary: ₹32,500/month + 6,000 Allowances
- Freshers Salary:
- ₹21,500 and 24,000 ctc
- Benefits: Performance-based benefits, 2-way cab facility
Requirements:
- Excellent communication skills in English
- Knowledge about health care industry is a plus
- Problem solving skills
Key Responsibilities
1. Customer Assistance
-
Respond to Inquiries: Answer customer questions and provide accurate information about products, services, pricing, delivery times, warranties, and return policies.
-
First Contact Resolution: Strive to resolve customer queries or concerns during the first interaction to avoid follow-ups and ensure customer satisfaction.
-
Multi-Channel Support: Communicate with customers through various platforms, including telephone, email, chat support, and social media.
-
Follow-Up Support: Conduct follow-ups to ensure that issues have been resolved and the customer is satisfied with the service.
2. Issue Resolution
-
Problem Solving: Identify the root cause of customer problems and work to resolve them efficiently. This could include technical issues, billing discrepancies, or product concerns.
-
Escalation: Escalate complex issues to higher-level technical support or management when necessary, while ensuring the customer is updated.
-
Complaint Handling: Manage customer complaints with patience and professionalism, ensuring that every concern is addressed respectfully and effectively.
3. Data Entry and Documentation
-
Maintain Records: Accurately document customer interactions, transactions, feedback, and complaints in the CRM or ticketing system.
-
Reporting: Generate and submit regular reports regarding recurring issues, customer satisfaction trends, and areas for service improvement.
4. Customer Engagement and Retention
-
Relationship Building: Develop strong relationships with customers by showing empathy, being patient, and offering thoughtful solutions.
-
Feedback Collection: Collect feedback on products and services and pass insights to the relevant teams for quality improvement.
-
Customer Education: Educate customers about company offerings, usage tips, updates, and new features.
5. Collaboration with Internal Teams
-
Team Coordination: Work closely with sales, technical support, logistics, and other departments to resolve customer issues.
-
Product Feedback Loop: Provide valuable customer insights to the product or service teams to help enhance user experience.
6. Adherence to Policies and Standards
-
Compliance: Follow company policies and procedures, including data protection, customer privacy, and internal protocols.
-
Service Level Agreements (SLAs): Ensure timely responses and resolutions in accordance with SLA commitments.
More information about this Customer Support Officer Job
Please go through the below FAQs to get all answers related to the given Customer Support Officer job
- What are the job requirements to apply for this Customer Support Officer job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Officer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 21500 and 32500 Monthly. The Salary will depend on the interview. This Customer Support Officer is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Officer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Officer position?
- Ans: There are immediate 1 job openings for Customer Support Officer in our Organisation.
Job Particulars
Education Diploma, BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2663846
Job Category Diploma , Tech Support
Locality Address Bommanahalli
State Karnataka
Country India
About Company
Sigility
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