ad

Customer Support Officer - Voice (English/Hindi) Jobs in Pune - HGS

Customer Support Officer - Voice English/Hindi
HGS
Customer Support Officer - Voice (English/Hindi) Jobs in Pune - HGS
Last Date 03 Feb 2020
This Job is Expired

HGS - Job Details

Date of posting: 05 Dec 19
Customer Support Officer - Voice (English, Hindi)

Job Code : HGS/130
 
Location: Pune

Position Summary:
  • We are seeking energetic and reliable professionals to join our team as Customer Support Officer. 
  • The successful candidates will be responsible for either answering incoming customer calls or make outbound calls using our database, utilizing company policies to solve customer issues and directing calls or chat to the managerial team when necessary. 
  • Our Customer Support Officer are often the first point of contact for customers’ product or Service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Roles and Responsibilities:
  • Answer incoming customer phone calls and take appropriate action for each call OR
  • Make outbound calls using our customer database and convince them to buy the banking products
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated

Education & Experience:
  • Under Graduates/Graduates/Post Graduates/Engineers
  • Fresher’s  or Upto 2 years of Experience

Desired Skills and Abilities:
  • Excellent Verbal Communication Skill - Hindi and English 
  • Basic Telephone Etiquettes & MS Office
  • Benefits
  • Salary – INR 13500 Per Month
  • Unlimited Incentives for Sales Process
  • Reward and Recognition Program
  • Day Shifts
  • 1 Rotational Weekly Off
  • Extensive Training Programs
  • Opportunity to work for one of the largest Financial Service Organisation

Job Summary

Job Type : Full Time
Job Category : Diploma,1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 2 yrs )

About HGS

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
US Mortgage Under Writing Process
Any Graduate
Field Operations
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...
Customer Relationship Manager
B.Com, MBA/PGDM, 12th Pass (HSE)
Customer Care Executive
12th Pass (HSE)

People who view this job also look for jobs with following keywords

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Need a Institute/Coaching Class?

IT Courses / Govt Exam Preparation

Higher Studies / Studies Abroad

Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

HGS recruiting Customer Support Officer - Voice English/Hindi Experienced(0 to 2 yrs) candidates candidates nearby Pune.HGS vacancies for Customer Support Officer - Voice English/Hindi is recruited through Written-test, Face to Face Interview etc.
HGS Company recruits a lot of Experienced(0 to 2 yrs) candidates candidates every year based on the skills . The candidates with Any Graduate, 12th Pass (HSE), Certificate Course (ITI), Diploma, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Pune can apply for Customer Support Officer - Voice English/Hindi position in HGS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HGS recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HGS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HGS and near your city and get a secured career.