Customer Support / Operations Jobs in Bangalore - Predictiv Insights
Customer Support / Operations
0 Years 
12000 - 13000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
JobDescription
- Position:Customer Support / Operation
- Type of Hire: 6 months Contract to hire
- Compensation: 12k to 13k per month.
- Language Preference: Hindi & English
- Working Days: 6 / Week
- Handle inquiries on the phone and email channel.
- Good verbal and written communication skills.
- Comprehend the customer requirement well & suggest apt resolutions.
- Ability to hunt the online resources or knowledge center to guide customer towards self-assistance.
- Identify Up sell opportunity for consultation services and push the leads to the Sales team.
- Ensuring maximum Customer Satisfaction on every query
Job Particulars
About Company
Predictiv Insights employs a time-tested and proven methodology for delivering Enterprise implementation services. We have seen overly complex methodologies get in the way of project success, so we stick to basic foundational processes.
The PI Methodology is as follows:
- Plan
- Design
- Build
- Test
- Release
Each phase is comprised of multiple activities devised to achieve a specific set of goals, objectives, deliverables, work products, and milestones. To efficiently execute each phase, Predictiv Insights has developed templates and accelerators that we leverage to the fullest in order to mitigate or eliminate the ramp up time typical of the start of a project. These project accelerators, coupled with the experience and know-how of our consultants provide for a winning combination.
