Customer Support & Process (Technical & Non-Technical) Documentation Jobs in Mumbai - E-InnoSec
Customer Support Process Technical Non-Technical Documentation
E-InnoSec
Expired
Posted: 15 Jan 21
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Creating standardized process documentation for technical and non-technical process areas
2. Creating a new process and set of support documentation for responding to requests for product details/customer services request
3. Learning to create PPT presentations and present process documents to the team
4. Researching and gathering best practice information and applying the knowledge to streamline corporate processes
5. Supporting customer service team in various aspects of communication, reporting, and follow-up as needed
6. Learning to document key performance indicators and establish a performance matrix
7. Interacting with the sales team and learning to create and maintain a sales dashboard
1. Creating standardized process documentation for technical and non-technical process areas
2. Creating a new process and set of support documentation for responding to requests for product details/customer services request
3. Learning to create PPT presentations and present process documents to the team
4. Researching and gathering best practice information and applying the knowledge to streamline corporate processes
5. Supporting customer service team in various aspects of communication, reporting, and follow-up as needed
6. Learning to document key performance indicators and establish a performance matrix
7. Interacting with the sales team and learning to create and maintain a sales dashboard
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 7th Jan'21 and 11th Feb'21
3. are available for duration of 6 months
4. have relevant skills and interests
Perks
Number of openings
1
Job Particulars
Education Any Graduate, Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1090293
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
About E-InnoSec
E-InnoSec is a professional service and consulting organization that brings expertise to the clients to supplement their business needs. We are compliance and cybersecurity professionals serving small, midsize, and startup organizations to simplify compliance, transform cybersecurity, and save costs. The managing team's experience of over 20 years is at the core of designing practical approaches to solving cyber problems, managing risk, selecting frameworks, advising on compliance, and providing automated solutions. Also, we are the only company to support our solutions with free training using the SECURETAIN training platform to ensure scalable and sustainable programs that improve your security posture and achieve compliance objectives.
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