Customer Support Representative Jobs in Across India - EvolveWare

Description of EvolveWare:

EvolveWare was founded in 2001 to automate processes and services related to the documentation, analysis, maintenance, rationalization, optimization and modernization of software applications. Traditionally, the costs and needs associated with the maintenance of legacy applications are high, and maintenance and modernization is time-consuming and a painfully manual process.

EvolveWare uses a different approach. The company’s vision is to provide its clients with a single platform that will automate the management of software applications as they move through their life cycle of maintenance to modernization.

Our flagship offering, the Intellisys™ Platform, is a major step towards realizing this vision. But it is just the beginning. EvolveWare recognizes that every client has multiple options, and EvolveWare’s team is firmly committed to keeping Intellisys ahead of the curve with on-going enhancements to its patented S2T Technology and expanding functionality grounded in customer value. 

The Opportunity:

Success comes with the right people and a great product. We believe that EvolveWare’s Intellisys Platform provides the fastest, most intuitive way available to analyze, optimize, and modernize software applications, and we’re looking for a communication guru who can both educate our customers on how to get the most out of our platform as well as help move the product forward by translating customer needs and expectations for internal teams.

You will be a key liaison between internal teams and the customers by becoming a product expert both sides can turn to. You will work with the customer to understand what’s going well and what must be improved upon, and you will help the product and development teams prioritize future functionality accordingly. As a trusted advisor to the customer, you will help EvolveWare secure a reputation for delivering world-class service and experiences.

You must be comfortable with rotational shifts.

Your Impact:

• Deeply understand customer expectations of and needs from the product. Be the voice of the customer that internal teams can leverage.
• Triage issues that pop up during customer use of the Intellisys Platform. Work with internal teams to prioritize and fix.
• Secure customer trust by clearly communicating solutions and resolution timelines for issues that arise and unmet needs. Skillfully manage projects to meet those timelines.
• Bring innovative ideas to the table as needed to deliver the best experience possible.

What we’re looking for:

• A Bachelor's degree in computer science or related technology field is preferred
• Experience with programming is essential - language is not important but knowing how to program is critical
• Experience working with different operating systems. Extensive knowledge of the Windows environment
• Experience in reading and interpreting error logs
• Exceptional written and interpersonal skills
• Excellent analytical skills demonstrating the ability to properly evaluate situations and provide effective solutions
• Project management experience involving coordination across different teams and customers
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution of customer issues
• At least 18 months experience in a similar role