Customer Support Representative Jobs in Bangalore - Abhipsa Resourcing

• We are looking for Customer Support Executive for our eCommerce Client based in Bangalore.
  
• Job Type: Permanent
  
• Experience: 0 - 3 years
  

Job Description:

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. 
• Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  
• Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. 
• Has knowledge of commonly-used concepts, practices and procedures within a particular field. 
• Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. 
• Primary job functions do not typically require exercising independent judgment. 
• Typically reports to a supervisor or manager. 
• The target is to ensure excellent service standards and maintain high customer satisfaction.
  

Job functions:

• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Use telephones to reach out to customers and verify account information.
• Resolve customer complaints via phone, email, mail