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Customer Support Representative Jobs in Bangalore - Indee.tv

CW
Customer Support Representative
Indee.tv
Other Course
0 to 3 Years
Indee.tv
Last Date 02 Aug 2020
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Indee.tv - Job Details

Date of posting: 02 Jun 20

Indee helps large Hollywood studios and production companies promote their shows and movies securely before they are released. We empower them to send copies of their unreleased to the press, interested buyers, academy judges, etc. and ensure that no one can leak it.


Our services are used by Film Studios, TV Networks and Agencies like 21st Century Fox, Warner Bros, Star TV, CBS, Showtime and a host of independent film companies


Role and Responsibilities:


As a Customer Support Representative, you will be expected to provide excellent customer service by answering questions and resolving issues from Indee's clients. Your role would need you to provide support on inbound chats/emails from customers using Indee's products. 


Most of our clients are based out of U.S.A. and Directors and CEOs of some of the largest studios in Hollywood. When interacting with them, we aspire to be as helpful and friendly as possible with speedy recovery of their issues. For an ideal candidate, having expert communication skills is necessary. As a single point of contact, they will be responsible for all the customer success and support activities for Indee.


The candidate must have atleast one year of experience (minimum) when it comes to engaging with customers.


Note : This opening is for the night shift specifically. Please apply only if you are comfortable working the night shifts and weekends.


Job Description :


  • Candidates should be able to demonstrate an ability to effectively engage and interact with customers on email or chat.
  • Understand the customer's query and identify the customer's needs and give the best resolution to the customer.
  • Follow predefined support procedures and create new policies as per requirement.
  • Proactively identify any scope of optimization and development of a process to increase efficiency, resolution & conversion rate, and improve customer satisfaction.
  • Coordinate with cross-functional teams to resolve any issues.
  • Maintain customer records by updating account information in the internal database.
  • Ensure excellent customer satisfaction and customer service skills.


Key Requirements


  • Candidates with a minimum of 1 year of relevant experience communicating with users/customers via email/chat. Excellent written communication skills in English.
  • Be willing to work in the U.S. shift timings (10:00 p.m. to 6:00 a.m. IST) and take on shifts during the weekend as part of the 24/7 support team.
  • Strong analytical, problem-solving and troubleshooting skills.
  • Capable of handling multiple chats at a time.
  • Any prior experience with SaaS companies will be a great advantage

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Indee.tv

Indee.tv
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Indee.tv recruiting Customer Support Representative Experienced(0 to 3 Years) candidates candidates nearby Bangalore.Indee.tv vacancies for Customer Support Representative is recruited through Written-test, Face to Face Interview etc.
Indee.tv Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills Business Development, International BPO, Telecaller. The candidates with Other Course are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Customer Support Representative position in Indee.tv. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Indee.tv recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Indee.tv and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Indee.tv and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Indee.tv and near your city and get a secured career.