Customer Support Representative Jobs in Gandhinagar - Accelpix Solutions Pvt Ltd
Customer Support Representative
The candidate should have the ability to help customers via Online Chat, Phone, or Remote Support.
1. Identify customer
needs and assist customers in selecting suitable products.
2. Update our internal databases with information about technical issues and useful customer conversations.
3. Discuss feature requests and workaround with team members.
4. Inform customers about new features and functionality while installing our software via a remote support tool.
5. Following up with customers to ensure their technical issues are resolved.
6. As required, take on additional responsibilities on an ongoing basis.
Key Skills/Knowledge: -
1. Ability to communicate
effectively in English and Hindi, both written and verbally
2. A good understanding of computing (e.g. Windows 7, 8, 10, and MS Office) is required.
3. The ability to multi-task and work with speed and accuracy
4. A basic understanding of financial services (NSE, BSE, MCX)
Job Location - Gujarat
We are providing online trading solutions for the Indian stock market and are an Authorised data distributor of NSE India.