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Customer Support Representative Jobs in Gandhinagar - Accelpix Solutions Pvt Ltd

Customer Support Representative

Accelpix Solutions Pvt Ltd
experience-icon 0 Years
salary-icon Not disclosed
qualification-icon B.Com, M.Com, BBA/BBM, BCA, MBA/PGDM(Marketing)
location-icon Gandhinagar(Gandhinagar-Others)
Expired

Posted: 05 Apr 22

Job Description

Customer Support Representative

Job Description:-

The candidate should have the ability to help customers via Online Chat, Phone, or Remote Support.

Responsibilities:-

1. Identify customer needs and assist customers in selecting suitable products.

2. Update our internal databases with information about technical issues and useful customer conversations.

3. Discuss feature requests and workaround with team members.

4. Inform customers about new features and functionality while installing our software via a remote support tool.

5. Following up with customers to ensure their technical issues are resolved.

6. As required, take on additional responsibilities on an ongoing basis.

Key Skills/Knowledge: -

1.       Ability to communicate effectively in English and Hindi, both written and verbally

2.       A good understanding of computing (e.g. Windows 7, 8, 10, and MS Office) is required.

3.       The ability to multi-task and work with speed and accuracy

4.       A basic understanding of financial services (NSE, BSE, MCX)

Job Location -  Gujarat 

Job Particulars

Education B.Com, M.Com, BBA/BBM, BCA, MBA/PGDM(Marketing)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Category Tech Support

About Company

We are providing online trading solutions for the Indian stock market and are an Authorised data distributor of NSE India.

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