Customer Support Representative Jobs in Mumbai - Synapse Search Partners

Customer Support Representative

Synapse Search Partners

0 Years

Not disclosed

Expired

Posted: 20 Feb 20

Job Description

Responsibilities Manage large amounts of outbound calls (for US) based clients. Identify prospective customers for the legal accounts. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer through open and interactivecommunication. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Provide and manage reports / data.Requirements Graduate with minimum 2 years of experience. Proven customer support experience or experience. Exposure to handling queries with international clients (US / UK). Customer orientation and ability to adapt/respond to different types of customers. Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectivelyWhat’s in it for you? Being a part of the company doing something really amazing & redefining stuff. Opportunity to grow and expand the vertical. Learning & growing far beyond your current horizon. Exposure to working on large, international level work. Working with international experts.