Customer Support Representative Jobs Opening in BananaCrystal at A S Rao Nagar, Tarnaka, Anand Vihar, Mumbai, Delhi, Hyderabad
Job Description
We are passionate about transforming the financial landscape and are looking for a dynamic, motivated, and tech-savvy Sales Associate to help drive our growth.
Job DescriptionWe are hiring a proactive and empathetic Customer Support Representative to join our dynamic team at BananaCrystal. The ideal candidate will be responsible for delivering top-notch customer service, handling user inquiries, and ensuring a seamless support experience. If you're passionate about solving problems and helping people, this role is for you.
Key Responsibilities:
Provide prompt, professional, and friendly support to customers via email, chat, and social platforms.
Troubleshoot user issues and escalate complex problems to the relevant departments.
Understand and communicate product features and updates effectively.
Maintain accurate records of customer interactions and resolutions.
Identify customer pain points and provide feedback to internal teams for product improvement.
Develop and update self-service resources like FAQs and knowledge base articles.
Support user onboarding and guide users through various product features.
Requirements:
0 - 2 years of experience in a customer support or client-facing role, preferably in tech or fintech.
Strong written and verbal communication skills.
Excellent problem-solving abilities and attention to detail.
Tech-savvy and comfortable with customer support tools and platforms.
Friendly, patient, and professional in communication.
Self-motivated and able to thrive in a remote work environment.
Preferred Skills:
Understanding of fintech platforms or digital services.
Experience supporting a tech-savvy customer base.
More information about this Customer Support Representative Job
Please go through the below FAQs to get all answers related to the given Customer Support Representative job
- What are the job requirements to apply for this Customer Support Representative job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Support Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Representative position?
- Ans: There are immediate 1 job openings for Customer Support Representative in our Organisation.
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Virtual Interview
Employment TypeFull Time
Job Id2675930
Job Category Tech Support
Locality Address Anand Vihar , Ashok Vihar, Central Delhi , A S Rao Nagar , Tarnaka
State Maharashtra, Delhi, Telangana
Country India
About Company
About Us:
BananaCrystal is a cutting-edge player in the Crypto and FinTech space, providing innovative solutions that empower businesses and individuals to navigate the evolving world of digital currencies and blockchain technology.
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