Customer Support Representative Jobs Opening in Gravity-Tech inc at Sector 62, Noida, Noida

Customer Support Representative

Gravity-Tech inc

0 Years

Not disclosed

Expired

Posted: 23 Feb 23

Job Description

Responsibilities:

Receive inbound and make outbound calls to eligible members to communicate MTM information

Utilize Prime’s MTM(Medication Therapy Management) process management system to record member-specific information

Assess beneficiary information to ensure an appropriate level of intervention is scheduled with the appropriate MTM(Medication Therapy Management) clinician (Pharmacist or Nurse)

Address and triage queries regarding MTM-related Medicare Part D topics by transferring calls to MTM staff or other Prime Therapeutics department helplines

Receive inbound calls from beneficiaries to schedule MTM clinician interventions in a manner that meets the specialized needs of the targeted population and is Centers for Medicare & Medicaid Services (CMS) compliant

Document MTM eligibility and program status in the applicable software systems (i.e. MSA Toolbox, RX Claim)

Qualifications/years of experience:

Proficiency in typing and Windows platforms required; experience with Excel, mail merging, etc. a plus

Candidates should have a collaborative spirit, multi-tasking skills, and the ability to work well on a fast-paced professional team

Clear communication is necessary

Candidates should be comfortable interacting on the phone

Ability to be successful in an ‘individual-based working environment yet work as part of an overall team. Positive attitude, self-sufficient, goal-oriented

Success Metrics can change based on the platform but will be communicated with each employee

Workload is planned for ~85+ calls/day

More information about this Customer Support Representative Job

Please go through the below FAQs to get all answers related to the given Customer Support Representative job

What are the job requirements to apply for this Customer Support Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Representative

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), Other Post Graduate
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Representative position?
- Ans: There are immediate 1 job openings for Customer Support Representative in our Organisation.