Customer Support Representative Jobs Opening in Infologia Technologies Private Limited at Chromepet, Chennai

Customer Support Representative

Infologia Technologies Private Limited

0 Years

15000 - 25000 Monthly

Expired

Posted: 05 Feb 25

Job Description

We are seeking Customer Support Representative to join our call center team. The ideal candidate will be responsible for handling customer qualifications, providing solutions, and ensuring a high level of customer satisfaction. The role involves working in a dynamic and fast-paced environment while adhering to company policies and maintaining service quality standards.

Key Responsibilities:
Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.
Problem Solving: Communicate with customer to qualify as per client’s requirement and transfer call to the second level associate.
Documentation: Maintain detailed logs of interactions and document any actions taken.

Key Responsibility Areas: Meet or exceed daily, weekly, and monthly targets, including call handling time, resolution rates, and customer satisfaction scores.

Required Skills:
Communication: Excellent verbal and written communication skills in English
Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.
Problem-Solving: Ability to understand customer requirement effectively and efficiently.
Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.

Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.

Job Type: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month Take Home + Incentives based on your performance!

More information about this Customer Support Representative Job

Please go through the below FAQs to get all answers related to the given Customer Support Representative job

What are the job requirements to apply for this Customer Support Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Representative

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Representative is a Full Time in Chennai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Representative position?
- Ans: There are immediate 1 job openings for Customer Support Representative in our Organisation.

Job Particulars

Role bpo telecaller

Education 12th Pass (HSE)

Who can apply Freshers

Hiring Process Walk - In, Face to Face Interview, Telephonic Interview, Virtual Interview

Employment TypeFull Time

Job Id2613779

Job Category BPO

Locality Address Chromepet

State Tamil Nadu

Country India

About Company

Infologia Technologies,is a leading Software & BPO services company based in Chennai. With our expertise in comprehensive web and mobile application development, along with a wide range of IT solutions, we can digitally transform your business.

Customer Support Representative Jobs Opening in Infologia Technologies Private Limited at Chromepet, Chennai