Customer Support Representative Jobs Opening in Saadaa Sustainable Designs and Technologies Pvt Ltd at Jaipur-Others, Jaipur
Customer Support Representative
Job Description
Walk-In Drive for Customer Support Representative at Saadaa!
Date: Saturday, 3rd August
Time: 12:00 PM to 3:00 PM
Location: Jaipur, Rajasthan
Salary: Up to ₹25,000 in hand
For queries, contact us
We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the SAADAA way of living and make BETTER basics for everyone.
#RAHOSAADAA #PEHNOSAADAA
Top 1% Shopify stores in India, we have been bootstrapped and profitable with industry-leading benchmarks, we have grown from a 100 sq. ft. garage to now a 100+ people team within 3.5 years.
So, what do we do differently? We focused on making the basics the heroes of our brand. To this day, we only offer 10 carefully curated styles. It might seem unconventional in an industry where variety is often seen as the key to success, but we've not only made it possible; we've made it profitable. Our philosophy is focusing on what's important and letting go of the rest.
WHAT ARE WE LOOKING FOR?
We are looking for an enterprising individual with the ZEAL and passion to solve complex problems at SAADAA. We want someone who will be able to handle customer queries and make them a part of the brand
WHAT YOU WILL BE RESPONSIBLE FOR?
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Verification of customer's orders with the purchased product and address with pin code
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and valuable discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives
WHO YOU ARE?
- Having customer service experience is a valuable asset.
- Must possess exceptional communication skills in English and Hindi, with proficiency in additional languages being a bonus.
- Demonstrates a result-driven mindset and quick learning abilities.
- Comfortable with utilizing technology.
- Possesses solid knowledge of MS Office and advanced Excel, providing an added advantage.
- Proficient in troubleshooting customers' issues and ensuring timely resolution.
- Exhibits excellent interpersonal skills.
- Works effectively within a team.
- Maintains patience and a soft-spoken demeanour.
- Capable of handling irate customers.
- Able to comprehend and follow provided instructions.
WHY BE A PART OF SAADAA ?
- Do you feel out of place in a world full of unnecessary complexities?
- Do you find joy in little things?
- Are you an avid reader with a curiosity for understanding how things work and how we got here?
- Do you believe life is simple and people around you are focusing on the wrong things?
- Are you excited by the idea of learning new things or solving problems with the simplest solutions?
If the answer to all the above questions is yes, you are in the right place.
The world is full of unnecessary complexities, & we, as humans, do not understand the burden of unconscious consumption.
We at SAADAA believe simplicity with better basics is the way to live a fulfilling life.
WHAT WE OFFER?
- A team of empathetic problem solvers
- The Right Compensation
- Growth path to becoming a leader
- An opportunity to drive meaning with products
- A culture of continuous learning
- Freedom - freedom to explore, fail, and learn
More information about this Customer Support Representative Job
Please go through the below FAQs to get all answers related to the given Customer Support Representative job
- What are the job requirements to apply for this Customer Support Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Representative is a Full Time in Jaipur.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Representative position?
- Ans: There are immediate 1 job openings for Customer Support Representative in our Organisation.
