Customer Support Representative Jobs Opening in Sneakare at Kirti Nagar, Delhi
Job Description
Job Summary
We are seeking an experienced and skilled Customer Support Representative with a strong background in customer service and an understanding of operational processes. The ideal candidate will have 1-2 years of experience in customer support, possess excellent English communication skills, and have a proactive approach to solving customer issues. This role requires a blend of customer service expertise and an operational mindset to support efficient handling and resolution of customer inquiries.
Key Responsibilities
• Customer Support:
• Provide exceptional support to customers through various channels (phone, email, chat).
• Address customer inquiries, resolve issues, and ensure timely responses.
• Maintain a high level of professionalism and empathy in all interactions.
• Operations Support:
• Work closely with the operations team to understand process workflows.
• Assist in tracking and ensuring the fulfillment of customer orders and service requests.
• Help streamline customer service processes to improve response times and efficiency.
• Problem-Solving & Escalation:
• Identify recurring customer issues and escalate complex cases as needed.
• Develop solutions for common customer concerns in collaboration with the operations team.
• Documentation & Reporting:
• Maintain accurate records of customer interactions and feedback.
• Generate reports on common inquiries, resolutions, and operational trends to support decision-making.
Qualifications
• Experience: 1-2 years of experience in customer support, ideally with exposure to operational processes.
• Communication Skills: Strong command of spoken and written English.
• Customer Service Orientation: Passionate about helping customers and improving their experience.
• Problem-Solving Ability: Ability to analyze issues and resolve them efficiently.
• Technical Skills: Familiarity with CRM systems, Microsoft Office Suite, and basic operational tools.
What We Offer
• Competitive salary up to 30,000 INR per month.
• Opportunity to work in a dynamic and supportive environment.
• Growth opportunities within the customer service and operations fields.
If you are a dedicated and skilled Customer Support Representative with operational know-how and a passion for customer service, we’d love to hear from you. Please apply with your updated resume and cover letter.
More information about this Customer Support Representative Job
Please go through the below FAQs to get all answers related to the given Customer Support Representative job
- What are the job requirements to apply for this Customer Support Representative job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an Customer Support Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 30000 Monthly. The Salary will depend on the interview. This Customer Support Representative is a Full Time in Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Representative position?
- Ans: There are immediate 1 job openings for Customer Support Representative in our Organisation.
Job Particulars
About Company
Delhi, Gurgaon, Noida 
1 to 2 Years 
Salary not disclosed 
Diploma, BCA, BE/B.Tech, BSc, CS 
