Customer Support Representative Jobs Opening in Teamlease Digital at Bangalore, Mumbai

Customer Support Representative

Teamlease Digital

0 to 2 Years

25000 - 50000 Monthly

Expired

Posted: 16 May 22

Job Description

Customer Support Representative

- Make outbound calls to the candidate and motivate them to complete job applications.
- Schedule/reschedule the first day of work for the employees and share necessary information.
- Review the application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidate’s queries.
- Respond to candidate’s queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be an added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout. Online General Interview Round
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable
to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance
controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction

Shift Timings - US Shift (6.30 PM to 3.30 AM)

Working Days - 5 days/ Week

Voice Support Function - HR Function

Voice Support Type - Inbound + Outbound

Work Preference - Work from Office

Selection Process

- Step 1: Online Interview with Evueme tool - Step 2: Online Versant Test

- Step 3: Online Technical Interview Round - Step 4: Online General Interview Round

Educational Qualification

- Graduation pass out (Any Stream)

-Please note that candidate should have all semester mark- sheets(including final year and consolidated mark-sheet) with them

- Under Graduate candidates who do not have all sem marksheets can also apply but should have min 6 months experience in voice support

Experience Required - Freshers to 2 Years of work experience

Preference -Candidate must have excellent voice and mail communication. - Experience in Voice Support

Employee Benefits -

- Social Security Benefits (Provident Fund/Health and Medical Insurance/Gratuity) - 18-20 Leaves in a Calendar Year - Pick and Drop Facility from Cab - Internet/Mobile Bill Reimbursement