Customer Support Representative Jobs Opening in Vibrant Training & Placement Services at Airoli, CBD-Belapur, Panvel, Navi Mumbai

Position: Customer Support Representative

About our client: HEAPS:

HEAPS is a health tech platform and Software as a Service (SAAS) provider that leverages advanced data analytics, artificial intelligence, and machine learning to revolutionize healthcare delivery and payments models by building a 'Healthcare Network' and a 'Value-Based Care' model. HEAPS is headquartered in Singapore with subsidiaries in India and the US. The Customer Support Representative will be an integral part of the client-facing team, responsible for providing excellent service to clients and patients. The role reports directly to the Head of Operations and requires a good understanding of customer service principles.

Responsibilities:

• Handle inbound and outbound customer inquiries regarding healthcare services.
• Assist customers with information on available healthcare plans, services, and payment options.
• Provide clear and concise information regarding medical procedures and terminologies.
• Address and resolve customer complaints, ensuring a positive customer experience.
• Collaborate with other departments to resolve customer issues efficiently.
• Ensure accurate and timely entry of customer information into the system.
• Follow pre-defined scripts and FAQs to address customer queries.
• Participate in ongoing training to stay updated on company policies and procedures.

Requirements:

• Minimum qualification: 12th pass.
• Good communication skills with the ability to articulate information clearly.
• Active listening skills to understand customer needs and concerns.
• Positive attitude and willingness to learn.
• Ability to work collaboratively in a team-oriented environment.

Experience:

• No prior experience required. Training will be provided.

Languages:

• Proficiency in English is mandatory. Knowledge of additional languages is a plus.

1. What are the job requirements to apply for this Customer Support Representative job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Support Representative


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 25000 Monthly. The Salary will depend on the interview. This Customer Support Representative is a Full Time in Navi Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Support Representative is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Support Representative position?
   
   • Ans: There are immediate 1 job openings for Customer Support Representative in our Organisation.