Customer Support Service Job in A Client of Freshersworld at Chowpatty, Mumbai

Understanding customers' requirement problems and providing solutions.

Assisting and guiding customers in using our product.

Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Participate in activities designed to improve customer satisfaction and business performance.

Prepare customer correspondence.

Manage customer expectations. Offer solutions to basic customer issues.

Bachelors degree

Good clarity over telephonic communications, with proficient attention to detail

Courteous with excellent customer service orientation

Excellent command of verbal and written English

Promptness in responding to customers with a singular focus on quality and paying attention to details

Good communication skills.

IT industry knowledge.

Excellent knowledge of Excel