Customer Support Service Jobs Opening in Client Of HR Tech at Grant Road, Mumbai
Customer Support Service
Client Of HR Tech
Expired
Posted: 12 Jan 25
Job Description
Customer Support Service
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
Skills :
- Good communication skills.
- IT industry knowledge.
- Excellent knowledge of Excel
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2598418
Job Category Tech Support
Locality Address Grant Road
State Maharashtra
Country India
About Company
Client Of HR Tech
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