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Customer Support Service Job in Client Of HR Tech at Old Railway Road, Delhi

Customer Support Service

Client Of HR Tech
experience-icon0 Years
salary-icon 20000 - 40000 Monthly
qualification-icon Any Graduate
location-icon Delhi
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Posted: 13 Jul 26
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Job Description



Customer Support Service

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
Skills :

  • Good communication skills.

  • IT industry knowledge.

  • Excellent knowledge of Excel

Job Particulars

Role customer service tech support
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2923730
Job Category Tech Support
Locality Address Old Railway Road
State Delhi
Country India

About Company

Client Of HR Tech
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