Customer Support Specialist (English speaking) || Ring Road (SURAT) Jobs in Surat - Votiko

Customer Support Specialist

Votiko

0 Years

15000 - 30000 Monthly

Expired

Posted: 25 Jun 20

Job Description

Job Description:We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment.
Skill Set Required :
 Excellent Communication Skills in English Good Understanding ability.  The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Accountable for rendering useful administrative support to other members of the customer careteam. He will be responsible for documenting all calls with regards to participant inquires accuratelyusing Call Tracking System. Responsibility of monitoring Call tracking for responses from administrative team so call returnsare done in a timely fashion. His responsibility is to Follow-up with participants within a Roles & Responsibilities:
 Should be able to answer to emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue orif that issue requires managerial input. Input data into the company computer platform to keep each customer record updated.
5 Working Days (Sat-Sun Off)Salary: ₹15,000 to - ₹30,000.00 /month