Customer Support Specialist Jobs Opening in Ridaex Information Systems - INDIA at JP Nagar, Bangalore
Customer Support Specialist
0 to 2 Years 
20000 - 30000 Monthly 
BCA, BE/B.Tech, BSc, MCA, ME/M.Tech(Electrical & Electronics Engineering, Electronics & Communication Engineering, Engineering Design, Industrial Engineering, Information Science/Technology, Instrumentation & Control Engineering, Manufacturing /Automation Engineering, Mechanical Engineering, Mechatronics, Multimedia Technology, Network Engineering, Production / Plant Engineering, Software Engineering, Structural Engineering, Computer Science and Engineering (Big Data Analytics), Computer Science and Engineering (Information Security), Computer Science and Engineering (Artificial Intelligence and Machine Learning), Computer Science and Engineering (Cyber Physical Systems)) 
Job Description
Mission Of Customer Support Specialist
To efficiently solve customer technical queries across multiple channels—telephone, chat, WhatsApp, and email—while ensuring no backlog. The role also involves generating additional sales from inbound leads using Zoho CRM and taking ownership of customer issues to drive timely resolution and enhance service quality.
Discipline First: Respect's organizations, counterpart's time, and commitments.
Aptitude Thinking: Uses analytical thinking to solve complex issues effectively.
Probing Skills: Ask the right questions to uncover root causes and provide solutions.
Proactive and Responsible: Takes initiative to improve processes and outcomes.
Empathetic and Patient: Handles customer interactions with care and professionalism.
Collaborative: Works seamlessly with technicians and other departments.
Commitment to Excellence: Strives for continuous personal and team improvement.
Lead Management: Capture and manage inbound leads within 24 hours in Zoho CRM, ensuring timely follow-ups.
Language Proficiency: English (Mand), Kannada (Mand), Hindi (Opt)
Sales Engagement: Make sales calls to each and every inbound leads in the personal bin, promote products and close deals.
Technical Product Support: Provide in-depth product feature support to customers by sending proper video and image references.
Ticket Management: Create, manage, and own tickets until resolution using Zoho Desk.
Installation Coordination: Facilitate product installations by working closely with technicians.
Service Support: Deliver exceptional sales and technical support across channels.
Continuous Improvement: Identify opportunities for service enhancement, take the initiative to improve processes and give feedback to higherup.
Ticket Resolution Time: Ensure timely closure of tickets, reflecting accountability.
Customer Satisfaction (CSAT): Maintain high satisfaction levels of 80% through effective service.
First Response Time: Provide quick initial responses to customer queries within 60 minutes on all working days.
Sales Conversion Rate: Convert inbound leads into customers efficiently.
Lead Response Time: Engage leads promptly in Zoho CRM to prevent missed opportunities.
Backlog Management: Keep backlog to a minimum by owning issue resolution end-to-end.
Installation Success Rate: Coordinate and track installations to completion with 100% accuracy.
Zoho CRM and Zoho Desk Proficiency: Skilled in managing tickets and customer data.
Sales Ability: Capable of upselling and cross-selling products effectively.
Communication Skills: Clear, concise communication across multiple platforms.
Problem-Solving: Independently resolves technical issues with minimal supervision.
Customer-Centric Mindset: Puts the customer first and ensures satisfaction.
Multi-Tasking: Manages multiple queries and tasks efficiently.
Accountability: Takes full ownership of tasks and customer issues until resolved.
More information about this Customer Support Specialist Job
Please go through the below FAQs to get all answers related to the given Customer Support Specialist job
- What are the job requirements to apply for this Customer Support Specialist job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Support Specialist
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, MCA, ME/M.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Specialist is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Specialist position?
- Ans: There are immediate 1 job openings for Customer Support Specialist in our Organisation.
