Customer Support/ Technical Support Jobs in Bangalore - 2Coms Consulting Pvt Ltd.
Customer Support/ Technical Support
2Coms Consulting Pvt Ltd.
Expired
Posted: 04 May 20
Job Description
Job description
Greetings
from 2COMS Consulting Pvt Ltd,
Functional
Area: Customer Support/ Technical Support
Shift : Day
shift
Shift
details: 5 working day (Work From Home)
Work
Location : Bangalore
Qualification:
Undergraduate/ Graduate/
Salary: 2.3
LPA to 4 LPA + Cab + Incentive + Shift Allowance
Medical
Insurance benefits & Accidental Insurance coverage.
Experience
: 0 - 4 years
Salary :2,25,000 - 4,00,000 P.A.
Main Responsibilities
- To provide best in class Technical support to customers over Phone.
- Take end to end ownership of customer issues reported.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard operating procedures & escalate to internal teams for quicker resolution.
- Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
- Documenting all troubleshooting performed on the call in Lenovo SAP CRM.
Job Particulars
Education Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Walk - In
Employment TypeFull Time
Job Id923662
Job Category Walkin , 1 to 3 Yr Exp , Tech Support
Locality Address
State Karnataka
Country India
About Company
2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies. 2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.
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