Customer Support Telecaller

Cement Corporation of India Limited CCI

0 Years

15000 - 25000 Monthly

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Posted: 03 Apr 25

Job Description

Position Overview:

We are looking for a Customer Support Telecaller to join our dynamic customer support team. You will be the first point of contact for customers, addressing inquiries, resolving complaints, providing product or service information, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a customer-focused approach, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

Handling Inbound and Outbound Calls:
- Respond to incoming customer calls in a timely, professional, and friendly manner.
- Make outbound calls to existing customers for follow-ups, surveys, reminders, or promotions.
- Provide accurate information about products, services, and company policies to customers.
Customer Assistance and Issue Resolution:
- Listen to customer concerns or issues and provide effective solutions in a polite and professional manner.
- Troubleshoot basic product or service-related issues and assist customers with finding the best possible solution.
- Handle customer complaints with empathy, resolve issues on the spot, or escalate to higher authorities when necessary.
Data Entry and Record-Keeping:
- Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in the company’s CRM system.
- Update and maintain customer details, ensuring that all information is current and accurate.
- Track customer requests and follow up to ensure they are fully resolved.
Product and Service Knowledge:
- Gain a thorough understanding of the company’s products, services, and policies to offer accurate information to customers.
- Stay updated with any changes in product features, pricing, or company services and effectively communicate these updates to customers.
Customer Feedback and Surveys:
- Conduct customer satisfaction surveys and gather feedback on products, services, and support to help improve customer experiences.
- Report common customer concerns or suggestions to the relevant departments for product improvement or service enhancement.
Cross-Selling and Upselling (if applicable):
- Identify opportunities to cross-sell or upsell products and services to existing customers in a manner that benefits the customer.
- Promote company offerings in a non-intrusive and professional way, ensuring customer satisfaction remains the top priority.
Maintaining Professionalism and Courtesy:
- Ensure all customer interactions are conducted in a polite, respectful, and professional manner.
- Follow company guidelines and procedures while handling calls and customer concerns.
- Adhere to call scripts and protocols while making outbound calls and delivering messages.
Collaboration with Team:
- Work closely with the customer support team to ensure smooth communication and effective handling of customer issues.
- Share customer insights or feedback with the team to improve service quality and resolve issues quickly.
Adherence to KPIs and Targets:
- Meet performance metrics and KPIs such as call volume, customer satisfaction, and first-call resolution.
- Ensure timely responses and resolution of issues while maintaining high levels of service quality.

More information about this Customer Support Telecaller Job

Please go through the below FAQs to get all answers related to the given Customer Support Telecaller job

What are the job requirements to apply for this Customer Support Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Telecaller

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), Other Course
What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Telecaller is a Full Time in Ghaziabad.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Telecaller position?
- Ans: There are immediate 1 job openings for Customer Support Telecaller in our Organisation.