Customer Support/Telecaller Jobs Opening in SKA MASTER MIND at Wilson Garden, Bangalore
Customer Support/Telecaller
SKA MASTER MIND
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Posted: 11 Sep 25
Job Description
Career Opportunity: Customer Support/Telecaller at Wilson Garden, Bangalore. 10th/12th/Any Graduates and freshers invited to apply. Prior experience in Banking BPO, customer service, or outbound Proficiency in English, and any language Kannada, Tamil, Hindi and Telugu.
More information about this Customer Support/Telecaller Job
Please go through the below FAQs to get all answers related to the given Customer Support/Telecaller job
Key Responsibilities
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Customer Communication
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Make outbound calls to potential or existing customers to explain products, services, or offers.
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Handle inbound calls from customers seeking assistance, resolving queries, or raising complaints.
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Provide accurate, detailed, and clear information to customers.
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Maintain professional etiquette during every call, regardless of the customer’s attitude.
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Lead Generation & Sales Support
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Identify potential customers and generate leads through cold calling or database contacts.
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Convince customers to purchase products, subscribe to services, or book appointments.
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Support the sales team by scheduling meetings or forwarding hot leads.
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Meet or exceed daily, weekly, and monthly call/target quotas.
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Complaint Handling & Resolution
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Listen carefully to customer concerns and document issues.
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Offer quick and practical solutions or escalate cases to higher authorities when necessary.
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Ensure that customer issues are resolved within defined timelines to maintain satisfaction.
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Data Entry & Record Keeping
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Maintain updated records of customer interactions, feedback, and transactions.
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Enter and track leads in CRM or telecalling software.
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Update databases with accurate customer details for future campaigns.
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Team Coordination & Reporting
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Collaborate with supervisors and team members to align on daily targets.
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Share customer insights and market feedback with management.
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Prepare and submit daily or weekly reports on calls made, leads generated, or issues resolved.
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Skills & Competencies Required
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Communication Skills
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Strong verbal communication with fluency in local language(s) and preferably English.
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Ability to explain information clearly, persuasively, and patiently.
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Active listening skills to understand customer needs effectively.
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Sales & Persuasion Skills
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Confidence to convince customers to try or buy products/services.
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Basic negotiation skills for handling objections and closing deals.
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Ability to identify cross-selling and upselling opportunities.
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Customer Service Orientation
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Patience and empathy to handle irate or dissatisfied customers.
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Problem-solving mindset to provide effective solutions.
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Commitment to ensuring a positive customer experience.
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Technical & Process Skills
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Familiarity with telecalling systems, dialers, or CRM tools.
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Basic computer literacy (MS Office, email communication).
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Ability to manage scripts while adapting to customer responses.
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Work Ethic & Personality Traits
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Self-motivated and target-driven.
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Professional tone and polite approach at all times.
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Resilience to handle rejection and high call volumes.
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More information about this Customer Support/Telecaller Job
Please go through the below FAQs to get all answers related to the given Customer Support/Telecaller job
- What are the job requirements to apply for this Customer Support/Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support/Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support/Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support/Telecaller position?
- Ans: There are immediate 1 job openings for Customer Support/Telecaller in our Organisation.
Job Particulars
Role bpo telecaller
Education BA, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2751689
Job Category BPO
Locality Address Wilson Garden
State Karnataka
Country India
About Company
SKA MASTER MIND
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