Customer Support Telecaller

Vission Academy

0 Years

8000 - 18000 Monthly

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Posted: 24 Mar 25

Job Description

Job Overview

A Customer Support Telecaller is responsible for handling inbound and outbound calls to assist customers with their queries, resolve issues, and provide information about products or services. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach to ensure high customer satisfaction.

Key Responsibilities

1. Customer Interaction & Query Resolution

Answer inbound calls and assist customers with their concerns.
Make outbound calls to follow up on customer inquiries or provide additional information.
Provide accurate and timely information about products, services, and policies.

2. Issue Resolution & Complaint Handling

Address customer complaints and provide appropriate solutions.
Escalate unresolved issues to the relevant department for further action.
Maintain a professional and empathetic approach while handling difficult customers.

3. Data Entry & Call Documentation

Update customer details, interactions, and resolutions in the system.
Maintain call logs, feedback, and complaint records for future reference.
Generate reports on customer interactions and issue trends.

4. Sales & Lead Generation (If Applicable)

Identify potential sales opportunities and inform customers about new offers.
Upsell or cross-sell products/services to existing customers.
Encourage customer loyalty by providing excellent service.

More information about this Customer Support Telecaller Job

Please go through the below FAQs to get all answers related to the given Customer Support Telecaller job

What are the job requirements to apply for this Customer Support Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Telecaller

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 18000 Monthly. The Salary will depend on the interview. This Customer Support Telecaller is a Full Time in Nagpur.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Telecaller position?
- Ans: There are immediate 1 job openings for Customer Support Telecaller in our Organisation.