Customer Support Tellecaller Jobs - Mumbai - A2tech - 1.0 to 3.0 years of experience - 09 October 2019
Job Description
- Respond to customer service inquiries/Complaints/Suggestions/feedback via Email and Social platforms (Facebook / Twitter/ Worldwide web profile) within the assigned TAT.
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, emphatic, and professional manner.
- Manage and take ownership of the resolution process for all customer related issue.
- Identify and highlight any concern affecting the brand.
- Generating sales leads if any that develop into new customers.
- Identify and assess customers needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
Job Particulars
Role bpo telecaller
Education BA
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id719575
Job Category
Locality Address
State Maharashtra
Country India
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