Customer Support Tellecaller Job in A2tech at Mumbai

FEATURED JOB

Customer Support Tellecaller

A2tech

1 to 3 Years

10000 - 16000 Monthly

Expired

Posted: 19 Jul 19

Respond to customer service inquiries/Complaints/Suggestions/feedback via Email and Social platforms (Facebook / Twitter/ Worldwide web profile) within the assigned TAT.
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, emphatic, and professional manner.
Manage and take ownership of the resolution process for all customer related issue.
Identify and highlight any concern affecting the brand.
Generating sales leads if any that develop into new customers.
Identify and assess customers needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.