Customer Support Voice Executive Jobs Opening in LEADPRO PVT LTD at Maduravoyal, Chennai
Job Description
Key Responsibilities:
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Customer Interaction:
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Handle inbound and outbound customer calls related to banking processes such as loans, finance, and collections.
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Assist customers with inquiries about loan products, finance options, billing issues, payment schedules, and outstanding balances.
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Provide clear, concise, and accurate information to customers while ensuring they understand the terms and conditions associated with their banking services.
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Respond to queries about account statuses, loan eligibility, credit limits, repayment schedules, and other related topics.
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Loan and Finance Assistance:
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Provide assistance to customers regarding loan applications, processing, eligibility, and documentation requirements.
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Guide customers through loan products and help them understand the repayment structure and options.
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Explain interest rates, terms, fees, and other finance-related information clearly to ensure customer understanding.
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Collections Management:
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For collections processes, contact customers to discuss overdue payments and outstanding balances.
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Negotiate payment schedules and work with customers to resolve issues related to delayed or missed payments.
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Ensure customers are aware of their payment options and provide solutions to help them resolve their financial issues.
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Problem Resolution:
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Address and resolve customer complaints, technical issues, or concerns regarding the banking services.
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Identify customer needs, escalate complex issues when necessary, and ensure the resolution process is communicated effectively.
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Provide solutions or direct customers to appropriate departments when additional support is required.
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Documentation and Reporting:
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Maintain detailed notes and records of customer interactions, inquiries, and solutions provided.
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Update and track customer interactions in CRM or ticketing systems to ensure proper follow-up and issue resolution.
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Ensure compliance with internal processes, privacy regulations, and banking industry standards.
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Multilingual Support:
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Provide support in different languages (if applicable) to assist a broader range of customers.
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Address customer concerns and inquiries in the specified language(s), ensuring clarity and professionalism.
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Handle calls from customers across different regions and be sensitive to cultural nuances in communication.
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Team Collaboration:
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Work closely with the team and other departments, such as sales, finance, and collections, to provide seamless customer service.
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Participate in team meetings, share feedback, and collaborate to improve customer experience and process efficiency.
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Contribute to process improvements by providing suggestions and identifying areas for enhancement in customer service procedures.
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Compliance and Adherence to Policies:
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Ensure compliance with banking regulations, privacy laws, and company policies.
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Maintain confidentiality of sensitive customer information, including account details and financial data.
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Adhere to quality standards, performance metrics, and KPIs set by the company.
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More information about this Customer Support Voice Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Voice Executive job
- What are the job requirements to apply for this Customer Support Voice Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Voice Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 14000 and 18000 Monthly. The Salary will depend on the interview. This Customer Support Voice Executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Voice Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Voice Executive position?
- Ans: There are immediate 1 job openings for Customer Support Voice Executive in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
