Customer Support Voice jobs - Chennai - WBG Systems India Pvt Ltd - 0.5 to 6 years of experience - 09 August 2020
Customer Support Voice
Job Description
Excellent communication skill in English
Flexible to work in rotational shifts
Manage incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers